When your team is busy
Now
The questions don’t stop when the office closes.
With a phone line
A name, a callback number and what the caller needs, ready for your team to follow up.
Approved answers
Details or a message
AI phone answering
Your brand. Your knowledge. AI phone answering.
For the questions that arrive all day, and the calls that come after you close.
Set up with you to answer after hours or when your team is busy, using information you approve. It takes the caller’s details or a message, and hands over to a named person.
Read a sample after-hours callThe questions don’t stop when the office closes.
The phone line answers what you have written answers for and takes a message for everything else.
On the phone after hours
Now
After close, calls go to voicemail. Someone rings back in the morning, and by then the caller has often rung someone else.
With a phone line
It takes the caller’s details or a message, and hands over to a named person.
Take the caller’s details
A clear path to a person
Quote a price: never
What we build
Built around your brand, grounded in your knowledge.
Its role, tone and boundaries, written with you: what it calls itself, how it greets people and how it says no.
Built around your brandIts role, tone and boundaries, written with you: what it calls itself, how it greets people and how it says no.
Grounded in your knowledgeIt answers from the service pages, documents and FAQs you approve. If the answer isn’t in them, it says so rather than guess.
What your team receivesThe email contains a summary, not the full transcript or audio.
Human handoverA clear path to a person when a request is out of scope, uncertain, upset or urgent.
Brand and knowledgeAcme phone line · fictional sample settings
Example · fictional sample data
Tone
Warm and briefFriendly and chattyFormal
Calls itselfAcme’s automated assistant
Phone voiceAgreed with you
Speaks inAustralian English, short sentences
It must never
- Quote a price, or promise one
- Take card or bank details
- Give advice on fixing gas or electrical faults
- Pretend to be a person
Answers from
Service areas and hoursWebsite pagesApproved
After-hours FAQApproved informationApproved
%22/%3E%3Cpath d=%22m14.519 33.816-3.537 1.934A2.015 2.015 0 0 1 8 33.982V14.84a3.824 3.824 0 0 1 1.921-3.317l12.462-7.151A3.761 3.761 0 0 1 24.25 3.87 3.746 3.746 0 0 1 28 7.625v3.625l-10.128 3.692A2.848 2.848 0 0 0 16 17.618v13.7a2.849 2.849 0 0 1-1.481 2.498Z%22 fill=%22url(%23b)%22/%3E%3Cpath d=%22M28 36v4.457a3.662 3.662 0 0 1-3.668 3.668 3.664 3.664 0 0 1-1.792-.468l-7.811-4.377A1.752 1.752 0 0 1 15.586 36Z%22 fill=%22url(%23c)%22/%3E%3C/svg%3E){kind=small}
Price guidePDF, kept out: it never quotes pricesNot used
Handover destinationPriya · receptionAgreed with you
It hands over to a person when
- The caller asks for a person
- Someone may be in danger, after telling them to call triple zero
- The same question fails twice, or the caller is upset
- It is a complaint or a billing dispute
Worked example
How a call is handled.
Example · fictional sample data. Illustration, not a live call.
The questions don’t stop when the office closes.
Set up with you to answer after hours or when your team is busy, using information you approve.
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Example office hours · not call records.
1 November 2026 · 8:12 pm◔ 8:12 pmExample · fictional sample data
8:12Incoming callAfter hours
Voice pathway · example
No answerAnsweredGoes to Automated greeting.Goes to Approved answers.Goes to Caller details.Goes to Try Priya.Goes to Take a message if No answer, Call summary if Answered.Goes to Call summary.The call ends here.
- Business hours
“Example office hours.”
Then:
8:12 pm
Phone after hours
Approved information
After hours or when the team is busy.
It introduces itself as your automated assistant.
0:00 · Automated assistantHi, you have reached Acme. I am the automated assistant.
Its role, tone and boundaries, written with you: what it calls itself, how it greets people and how it says no.
Built around your brand
Its role, tone and boundaries, written with you.
◔ 8:12 pmExample · fictional sample data
8:12AcmeAutomated assistant
Voice pathway · example
No answerAnsweredGoes to Automated greeting.Goes to Approved answers.Goes to Caller details.Goes to Try Priya.Goes to Take a message if No answer, Call summary if Answered.Goes to Call summary.The call ends here.
- Greeting
“Hi, you have reached Acme. I am the automated assistant.”
Then:
0:00 · Automated assistant
Hi, you have reached Acme. I am the automated assistant.
Approved information
It introduces itself as your automated assistant.
A phone line that gives only approved answers.
0:08 · Jess / 0:14 · Automated assistant“Are you open tomorrow?”
“The office opens at 8 am.”
The phone line answers what you have written answers for and takes a message for everything else.
Routine questions
The phone line answers what you have written answers for and takes a message for everything else.
Opening hours, facilities and services.◔ 8:12 pmExample · fictional sample data
8:12AcmeAutomated assistant
Voice pathway · example
No answerAnsweredGoes to Automated greeting.Goes to Approved answers.Goes to Caller details.Goes to Try Priya.Goes to Take a message if No answer, Call summary if Answered.Goes to Call summary.The call ends here.
- Understand what they want
“The office opens at 8 am.”
Then:
0:14 · Approved answer
The office opens at 8 am.
Approved information
Opening hours, facilities and services.
Take the caller’s details.
A name, a callback number and what the caller needs, ready for your team to follow up.
0:27 · JessI’m Jess. Could someone call me back about your services?
0:38 · Automated assistant / 0:45 · Jess“What’s the best callback number?”Details or a message — not an automatic booking.
“04•• ••• •••. Could I speak to Priya?”
◔ 8:12 pmExample · fictional sample data
8:12AcmeAutomated assistant
Voice pathway · example
No answerAnsweredGoes to Automated greeting.Goes to Approved answers.Goes to Caller details.Goes to Try Priya.Goes to Take a message if No answer, Call summary if Answered.Goes to Call summary.The call ends here.
- Ask and listen
“What’s the best callback number?”
Then:
0:45 · Jess
04•• ••• •••. Could I speak to Priya?
Caller details
Jess · 04•• ••• ••• · requested a callback.
A clear path to a person.
We agree who to try and what happens if they cannot answer.
0:58 · Automated assistantI’ll try Priya for you.
The caller asks for a person
Human handover · Priya
Transfer attempted◔ 8:12 pmExample · fictional sample data
8:12AcmeAutomated assistant
Voice pathway · example
No answerAnsweredGoes to Automated greeting.Goes to Approved answers.Goes to Caller details.Goes to Try Priya.Goes to Take a message if No answer, Call summary if Answered.Goes to Call summary.The call ends here.
- Transfer to a person
“I’ll try Priya for you.”
Goes to: (No answer), (Answered)
0:58 · Automated assistant
I’ll try Priya for you.
Caller details
Jess · 04•• ••• ••• · requested a callback. Try Priya.
The agreed path leads to a named person, or a message for the team.
1:28 · No answer1:31 · Automated assistantPriya hasn’t answered. What would you like the team to know?
1:39 · JessPlease ask Priya to call me about your services.
Questions outside the approved information go to your team.
◔ 8:12 pmExample · fictional sample data
8:12AcmeAutomated assistant
Voice pathway · example
No answerAnsweredGoes to Automated greeting.Goes to Approved answers.Goes to Caller details.Goes to Try Priya.Goes to Take a message if No answer, Call summary if Answered.Goes to Call summary.The call ends here.
- Take a message
“Please ask Priya to call me about your services.”
Then:
1:28 · No answer
Priya hasn’t answered. What would you like the team to know?
Caller details
Jess · 04•• ••• ••• · requested a callback. No answer · message taken.
The call ends.
The details reach your team.
Date and time, duration, caller details, what was asked, and whether a transfer was attempted.
✉ Team inboxInbox · 1
After-hours enquiry
Example email · fictional sample data- Date and time
- 1 November 2026 · 8:12 pm
- Duration
- 1 min 48 s
- Caller details
- Jess · 04•• ••• •••
- What was asked
- Opening hours and a callback about services.
- Transfer attempted
- Yes · Priya · no answer
- Summary
- Message taken for reception. Jess asked Priya to call back about services.
The email contains a summary, not the full transcript or audio.
Call-summary emails are included in the scope we agree for your line.
◔ 8:12 pmExample · fictional sample data
8:14Call endedAutomated assistant
Voice pathway · example
No answerAnsweredGoes to Automated greeting.Goes to Approved answers.Goes to Caller details.Goes to Try Priya.Goes to Take a message if No answer, Call summary if Answered.Goes to Call summary.The call ends here.
- End call
“Message taken for reception.”
The call ends here.
8:14 pm · Team inbox
Call summary · Jess
✉ Team inbox
1 November 2026 · 8:12 pm / Duration · 1 min 48 s / Transfer attempted · Priya, no answer
Staying in control
Its role, tone and boundaries, written with you.
We agree the phone line, approved answers, handover destination and summary-email recipients.
Role and boundaries · written with youWhere a workflow or a voice call has to handle content, that is set out in the written scope before anything connects.
Set up with youSpeedOz scopes and sets up the line with you.
Call summaryDate and time, duration, caller details, what was asked, and whether a transfer was attempted.
Some things are never allowedQuestions outside the approved information go to your team.
After-hours lineExample · fictional sample data
RoleAutomated assistantWritten with you
HandoverTry PriyaNo answer → message
Message taken
Team inboxCall summarySummary, not transcript or audio
Approved answersExample · fictional sample data.
Routine questionsOpening hours, facilities and services.
Take the caller’s detailsA name, a callback number and what the caller needs.
Caller asks for a priceDeclined to quote, offered a person
Caller asks for a personMessage taken for reception.
Inside SpeedOz
How we set up
and run a line.
Product-screen examples use fictional sample data; they are not self-service controls.
Example · fictional sample data. Set up with SpeedOz; not self-service controls.
What you get
Set up with you. Looked after with you.
We begin with the questions you already get, agree a focused scope, build and test with your team, then launch on one channel. Timelines and deliverables are confirmed in writing for your project.
Understand
A defined role and conversation design
We begin with the questions you already get, agree a focused scope, build and test with your team, then launch on one channel.
You getThe role and guardrails, written down for you to approveScope
An approved knowledge and data setup
We agree the pages, documents and FAQs it answers from, and who owns each one. Anything not on the list is not an answer.
You getA source list with an owner for every itemBuild and test
Set up with you
We agree the phone line, approved answers, handover destination and summary-email recipients.
You getA test record for every scenario you care aboutLaunch
Evaluation, launch and handover guidance
The people and channels to launch to, and the go-ahead. Launching is your call.
You getTimelines and deliverables are confirmed in writing for your project.What you keep
Your knowledge. You decide what goes on the source list and what comes off it.
Human handover. We agree who to try and what happens if they cannot answer.
Call summary. The email contains a summary, not the full transcript or audio.
The written role and guardrails, written with you.
Timelines and deliverables are confirmed in writing for your project.
What it costs
Each one agreed in writing before it starts.
EvaluationFreeWe confirm the phone scope and quote with you before work starts.
SetupQuotedPhone setup and operation are quoted per business.
Running itQuotedLarger or voice-heavy scopes are quoted.
Month seven
Launch is the start.
Not the finish.
An agent that answers your phone needs somebody watching it in month seven, not just in week one.
Running it →Example · fictional sample data
Phone line · monthly review
Approved answersOpening hours, facilities and services.Reviewed
Handover / no answerPriya → message for receptionReviewed
Next changeQuestions outside the approved informationWith your team
Outcomes, exceptions and costMonth seven
Before we get started
What owners ask before it answers.
Anything else, ask in the evaluation. A person answers within one business day.
We confirm the phone scope and quote with you before work starts.
Yes. We agree the named handover destination and what happens if nobody answers.
No. The email contains a summary, not the full transcript or audio.
This phone scope covers approved answers, details, messages, named handover and summary emails, not automated bookings or SMS confirmations.
No. SpeedOz scopes and sets up the line with you.
Bring the question your team answers most.
Tell us what customers ask, when they call, and what happens to those calls after hours today. A person reads it and replies within one business day, and we’ll tell you whether a concierge fits.