For the questions that arrive all day, and the calls that come after you close.
We design and connect an AI agent that answers your website chat and your phone, after hours included. It speaks in your tone, answers from knowledge you approve, takes only the actions you allow and hands the rest to a named person.
Read a sample after-hours callCustomers ask the same questions on your website all day, and ring when nobody is there to answer. Here is where those questions go now, and what changes when a concierge answers them.
Visitors want to know if you cover their suburb and how soon you can come. They fill in the form and wait, or try the next result.
It answers from your service pages, takes the enquiry details and offers the next step your rules allow.
After close, calls go to voicemail. Someone rings back in the morning, and by then the caller has often rung someone else.
It answers, takes the job in the caller’s words, puts emergencies through to whoever is on call and requests a booking for the office to confirm.
A concierge pairs conversation with approved knowledge and connected workflows, so a good answer can lead to the next step. We design four parts with you, and each one is written down for you to read.
For example, a plumbing business of about 40 people puts its after-hours line on a concierge. The call is a sample with sample names. The concierge finds the customer and the next free window, and requests the booking. The booking waits for Isla, the operations manager, who confirms it from her phone the next morning.
Answered, found the customer and a free window, and texted a summary.
The booking itself, held for Isla until she confirmed it.
A price over the phone. The plumber confirms the cost before any work starts.
Hi, you’ve reached Acme after hours. I’m Acme’s automated assistant. If anyone is in danger, please hang up and call triple zero.
Hi. Our hot water system is leaking in the laundry. It’s not an emergency, but can someone come this week?
Thanks, Mia. I can see your Peregian Beach address. The first free window is Thursday between 7 and 9 am. Would that suit?
Thursday’s fine. Roughly what will it cost?
I can’t give prices over the phone. The plumber will confirm the cost with you before any work starts. I’ve asked the office to confirm Thursday, and we’ll text you once it’s booked.
You can see what the concierge may do in each system, try every change before a caller hears it, and read back any conversation afterwards.
We begin with the questions you already get, agree a focused scope, build and test with your team, then launch on one channel. Timelines and deliverables are confirmed in writing for your project.
We start with the questions you already get: on the enquiry form, in website messages and on the voicemail. Then we write who the concierge is, how it greets people and when it hands over.
You getThe role and guardrails, written down for you to approveWe agree the pages, documents and FAQs it answers from, and who owns each one. Anything not on the list is not an answer.
You getA source list with an owner for every itemWe connect the systems the job needs, set each action to Read only, Ask first or Off, and run test calls and test website chats with the people who answer today.
You getA test record for every scenario you care aboutIt goes live on one channel first. We read the first weeks back with you, then hand over a guide to changing it yourself.
You getA live concierge, and the record of who approved itIf you stop after the pilot, the connections switch off, the sign-ins are revoked and the record stays with you.
Anything else, ask in the evaluation. A person answers within one business day.
It can mean instructions, your brand guidance and answers drawn from knowledge you approve. The right approach depends on the job, and it does not always mean training a new model. The scope says which approach we use, and why.
Yes, where your systems support it and you approve the scope. We define the permitted actions, the access limits and any human approval. Each action is set to Read only, Ask first or Off, and anything that changes a record, such as a booking, can wait for a named person.
Yes. It introduces itself as your automated assistant at the start of every call, and pretending to be a person is on the list of things it must never do. Callers are told the call is recorded, and recordings and transcripts are kept for 90 days.
It says so rather than guess. You choose what happens next: put the caller through to a person, take a message for the office, or collect a website visitor’s details so someone can get back to them. If the same question fails twice, or the caller is upset, it hands over.
Yes. Edit the greeting, a step, the tone or the sources in the SpeedOz app, send the draft to the test line and run a test call. Callers keep hearing the live version until you publish. Giving it more access to a system goes to SpeedOz for review first.
The evaluation is free. A six-week pilot for one process and one team is AUD $5,000, credited in full against setup if you continue. Setup starts from AUD $5,000 for a fixed scope, quoted in writing, and running it starts from AUD $900 a month for the whole organisation, not per seat.
Tell us what customers ask, when they call, and what happens to those calls after hours today. A person reads it and replies within one business day, and we’ll tell you whether a concierge fits.
