Routine questions
The phone line answers what you have written answers for and takes a message for everything else.
Opening hours, facilities and services.
Set up with you · For Australian businesses
AI phone
answering.
For the questions that arrive all day, and the calls that come after you close.
Set up with you to answer after hours or when your team is busy, using information you approve. It takes the caller’s details or a message, and hands over to a named person.
Start with a free evaluation.
Phone after hours
- Approved answers
- Take the caller’s details
- Human handover
Illustration, not a live call.
What it handles
The questions don’t stop
when the office closes.
Take the caller’s details
A name, a callback number and what the caller needs, ready for your team to follow up.
Details or a message — not an automatic booking.
A clear path to a person
We agree who to try and what happens if they cannot answer.
The caller asks for a person
From answer to handover
How a call is handled.
Greeting
It introduces itself as your automated assistant.
Your approved information
A phone line that gives only approved answers.
Take a message
It takes the caller’s details and what they want your team to know.
Human handover
The agreed path leads to a named person, or a message for the team.
What your team receives
The call ends.
The details reach your team.
After each call, a summary email gives your team the details to follow up.
Date and time, duration, caller details, what was asked, and whether a transfer was attempted.
The email contains a summary, not the full transcript or audio.
Call-summary emails are included in the scope we agree for your line.
Call summary
After-hours enquiry
- To
- Your team
- Date and time
- 1 November 2026 · 8:12 pm
- Duration
- 1 min 48 s
- Caller details
- Jess · requested a callback
- Transfer attempted
- Not attempted · message taken
What was asked
Asked about opening hours and a callback.
Brand and knowledge
Built around your brand,
grounded in your knowledge.
Its role, tone and boundaries, written with you: what it calls itself, how it greets people and how it says no.
Where a workflow or a voice call has to handle content, that is set out in the written scope before anything connects.
We agree the recording, consent and retention arrangements for your line in writing.
It must never
- Quote a price or promise one over the phone
- Give advice on fixing gas or electrical faults
- Take card or bank details
- Pretend to be a person: it says it is an automated assistant at the start
Questions outside the approved information go to your team.
Inside SpeedOz
How we set up and run a line.
Product-screen examples use fictional sample data; they are not self-service controls.
Phone lines
Example line overview, with the named handover destination.
Voice pathway
An example call path: greeting, details, handover or a message.
Calls
An example calls list, with message-taking outcomes.
Setup and operation
Set up with you.
Looked after with you.
Timelines and deliverables are confirmed in writing for your project.
Discover
A written picture of your operation, and the constraints that matter.
Prioritise
A ranked roadmap with the pilot scoped.
Connect
We agree the phone line, approved answers, handover destination and summary-email recipients.
Govern
A reviewed policy, named and dated.
Launch
The people and channels to launch to, and the go-ahead. Launching is your call.
Improve
We watch outcomes, exceptions and cost with you, and bring back the next change worth making.
What it costs
A scope for your business.
A quote in writing.
Each one agreed in writing before it starts.
EvaluationFree
Larger or voice-heavy scopes are quoted.
Phone setup and operation are quoted per business.
What owners ask before it answers.
How do we get started?
We confirm the phone scope and quote with you before work starts.
Can callers ask for a person?
Yes. We agree the named handover destination and what happens if nobody answers.
Does the email include a recording or transcript?
No. The email contains a summary, not the full transcript or audio.
Can it book jobs or send texts?
This phone scope covers approved answers, details, messages, named handover and summary emails, not automated bookings or SMS confirmations.
Is it self-service?
No. SpeedOz scopes and sets up the line with you.
Start with a free evaluation.
Bring the question
your team answers most.
Tell us what customers ask, when they call, and what happens to those calls after hours today.