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SpeedOzAI strategy, implementation and operations
For fitness

Answer the 8 pm enquiry. Win back the members who drifted.

For gyms, studios and personal training businesses, AI answers membership and class questions after hours, follows up trial passes and drafts the message to lapsed members, and your team decides what goes out.

Start with a six-week pilot for one process and one team, at AUD $5,000, credited in full against setup if you continue. A person reads every request and replies within one business day.

Keep the front desk moving

Where gyms and studios usually start

When staff are coaching, calls and membership questions pile up. Start with the handover that interrupts the day most. Coaching, health advice and exercise decisions stay with qualified people.

Membership enquiries

A phone line answers from your approved answers on facilities, opening hours, classes and membership options, then writes a summary for the team.

Stays with your teamSigning people up and taking payments.
ElevenLabs Telephony
HubSpot

Trials and follow-ups

Claude logs trial requests, finds the ones with no reply and drafts a follow-up in Gmail, following each person’s contact preferences.

Stays with your teamThe send. Google’s connector drafts in Gmail but can’t send.
Google Workspace
HubSpot

Class bookings and gym admin

The phone line answers timetable questions and points people to your booking page. When an instructor calls in sick, Claude reads the roster and drafts the cover request.

Stays with the managerChanging a shift. Your booking software is scoped first.
Tanda
Deputy

Lapsed and unpaid memberships

Claude lists failed payments and cancelled subscriptions in Stripe and drafts a friendly note for each member, skipping anyone who has opted out.

RefusedRefunds and cancelling a subscription.
Stripe
HubSpot
Worked example

Between close and open

For example, a studio with staffed hours from 6 am to 7 pm. Two things used to wait for the morning shift. Now they are drafted overnight and wait for a yes. Sample data, first names only.

8:12 pm, after close
Phone line · membership enquiry
Added by Mel, 7:05 am
Do you have a casual pass for the 6 am HIIT class? Yes. Casual visits and class packs are listed under Memberships on our website, and 6 am HIIT runs Monday, Wednesday and Friday. Would you like the team to call you about a 10-class pack? Yes please, after 4 tomorrow.
Summary for the teamJess · interested in a 10-class pack · call back after 4 pm · prefers a call to SMS
6:30 am, before the first class
Win-back · last 30 days
Send: Ask first
Read from Stripe and HubSpot at 6:30 am. Messages follow each member’s contact preferences.
ChrisCancelled 3 weeks ago · email is fine
Draft ready
DanaCard declined twice · SMS is fine
Draft ready
OmarMembership paused until 1 DecSkipped: paused
IvyUnsubscribed in AugustNot contacted
2 drafts waiting for Mel. Nothing has been sent.

Sample data. The studio and the people are made up.

What we can connect for a gym or studio

Your booking and membership software probably isn’t on our integrations list yet, and we say so plainly. These are on it today.

Your booking and membership softwareNo gym or studio booking and membership system is on the integrations list today. Linking to yours depends on which software you run and what access it allows.“We check what the system allows before promising anything, in a workshop with a fixed price agreed before it starts. You get a written list of actions and a price to connect it, then decide.” Scoping workshop
Ready
ElevenLabs Telephony ElevenLabs voice agents, conversations and calling tools for phone lines.
Ready
HubSpot Contacts, deals pipeline, quotes, tickets and marketing emails. HubSpot has an Australian data centre in Sydney, so data can stay onshore.
Ready
Google Workspace Gmail, Calendar, Drive, Docs, Sheets and Chat for the whole business. Google’s data regions are the US and EU only, not Australia.
Scoping workshop
Mailchimp Email marketing: audiences, campaigns and newsletters.
Ready
Stripe Online payments, invoicing, subscriptions, refunds and payouts.
Ready
Square In-person and online payments, POS, orders, catalogue and customers. Supports payments in Australia.
Connected during setup
Deputy Staff scheduling, rosters, clock on and off, timesheets and leave.
Connected during setup
Tanda Rostering, timesheets, award interpretation, leave and payroll export for shift-based teams. Australian-built, based in Brisbane.
How control works

Your rules for contacting members, applied every time.

Contact preferences come firstMessages follow each member’s preferences and the communication rules you agree with us. Anyone who has opted out is not contacted.
Ask first on every sendDuring the pilot, every message to a member and every change to a record waits for the named approver, usually the manager, who can approve from their phone.
Payments and advice are refusedTaking payments, refunds and cancelling subscriptions start Off. Coaching, health advice and exercise decisions stay with qualified people.
Everything is on the recordEvery request is recorded, refusals included, with who approved it and when.
Contact rules · member messages
Agreed in writing
Quiet hoursNo messages before 8 am or after 8 pmOn
Opted out or unsubscribedNever contactedOn
Paused membershipsNo win-back until the pause endsOn
Any message to a memberWaits for the manager
Ask first
Payments, refunds, cancellationsRefused and recorded
Off
An example of rules a studio might agree. You set your own.
The pilot

Six weeks, one process, one team, AUD $5,000.

A paid pilot with a fixed shape: one front-desk process, one team and a go or no-go at the end. Tell us where enquiries stall and we will talk through the setup effort, the staff checks and the running cost before anything starts.

Week 1

Map the front desk

Where enquiries and follow-ups stall, which AI apps staff already use, and the one handover the pilot takes on.

You holdA written map of AI use in your business
Weeks 2 and 3

Connect your phone line or CRM, and your email

For one team, with each sign-in agreed. Google Workspace’s connector is a developer preview: Gmail can draft but not send.

You holdOne team working from real enquiries
Weeks 4 and 5

Ask first on every message and change

Drafts run on their own. Messages to members and record changes wait for the manager’s phone.

You holdA record of what ran, waited and was refused
Week 6

Review, then go or no-go

We read back what happened with the people who used it, and you decide.

You holdThe controls summary
Six-week pilotAUD $5,000One process, one team. Credited in full against setup if you continue.
EvaluationFreeIf you would rather start without a pilot. A person replies within one business day.
SetupFrom AUD $5,000A fixed scope, quoted in writing before any work starts.
Running itFrom AUD $900 a monthFor the agreed scope and the whole organisation, not per seat.
What you get from the pilot
One front-desk handover running for one team, on real enquiries
Ask first on every message to a member, approved from a phone
Your contact rules written down and applied
A one-page AI controls summary for your insurer
What you keep, either way
Member data in your own systems. Nothing is migrated
The record of every request, refusals included
The controls summary, whether you continue or not
A clean exit: if you stop, connections switch off and sign-ins are revoked
Questions

What gym and studio owners ask first.

Anything else, ask in the evaluation. A person answers within one business day.

Not from our list yet. No gym or studio booking and membership system is on the integrations list today. We check what your system allows before promising anything, in a workshop with a fixed price agreed before it starts. You get a written list of actions and a price to connect it, then decide.

No. It answers the questions you have approved answers for and takes the caller’s details for your team. Taking a payment is refused, and adding a contact waits for a person.

No. Coaching, health advice and individual exercise decisions stay with appropriately qualified people. The phone line answers only what you have approved answers for and passes everything else to your team.

No. Messages follow each member’s contact preferences and the communication rules you agree with us. Anyone who has unsubscribed is not contacted, and during the pilot every send waits for your team.

It might not be. Running it starts from AUD $900 a month for the whole business, not per seat, with setup from AUD $5,000. The evaluation is free, and it is the quickest way to find out whether that pays in your business. If it doesn’t, we will tell you.

SpeedOz is hosted in Australia by default, with other regions on request, confirmed in writing in the scope. Connected systems keep their own hosting: HubSpot has an Australian data centre in Sydney, and Google Workspace lists US and EU data regions only.

Bring one enquiry, one follow-up or one roster.

Tell us where enquiries and follow-ups stall and which booking or membership software you run. A person reads it and replies within one business day, and we will tell you whether a pilot fits.