For healthcare

Take the admin off the front desk. Keep health records where they are.

For practice administration and patient enquiries, AI answers routine phone questions, sorts the admin inbox and finds roster cover, while clinical advice, triage and care decisions stay with your practitioners.

Request an evaluation

Start with a six-week pilot for one process and one team, at AUD $5,000, credited in full against setup if you continue. A person reads every request and replies within one business day.

Support the people behind patient care

Where practices usually start

Four admin jobs, none of which needs a health record. Each shows what the AI does on its own, what waits for a person, and what is refused. Clinical advice, triage and care decisions stay with qualified practitioners.

Runson its own: reads and drafts

Ask firstwaits for the named person

Offrefused, and the refusal is recorded

Appointment questions, answered without a hold

ElevenLabs Telephony

Before

Calls about opening hours, parking, what to bring and how to book keep the front desk on the phone while patients wait at the counter.

With SpeedOz

A phone line answers only the questions you have written answers for, then passes the caller to reception or takes a message. It doesn’t reach clinical records and gives no medical advice.

Answer from your approved answers

Take a message for reception

Give medical advice: refused

The admin inbox sorted, intake forms checked

Microsoft 365

Before

Supplier emails, insurer requests and new-patient forms land in one shared inbox and wait for whoever has a spare minute.

With SpeedOz

Claude sorts the shared inbox in Outlook, drafts replies to admin requests and flags forms missing an administrative detail, such as a signature or a referral letter. Sending waits for the practice manager.

Sort the inbox

Flag missing form details

Send: Ask first

Delete an email: refused

Cover for a sick day, found before the first appointment

Deputy

Before

When someone calls in sick at 6:30 am, the practice manager rings round for cover from the roster and memory.

With SpeedOz

Claude reads the roster and leave in Deputy, lists who could cover and drafts the message to them. Publishing the changed roster waits for the practice manager.

Read shifts and leave

Draft the cover request

Publish the roster: Ask first

Terminate an employee: refused

Registrations checked before they lapse

Employment Hero

Before

Staff registration and licence renewals live in a spreadsheet, and one lapses before anyone notices.

With SpeedOz

Claude checks the certification dates held in Employment Hero and drafts a reminder to each person whose renewal is due. Payslips, bank and tax details stay Off.

Check certification dates

Draft the reminders

Send: Ask first

Read payslips and bank details: refused

A morning at the front desk

What the practice manager sees before the doors open

For example, a six-room GP clinic opens at 8 am. By 7:15 the phone line has taken a message and the roster has a gap. These are two slices of the SpeedOz app with sample data, and neither touches a health record.

Phone line · messages for reception

Called back by Ana

Grace wants to move Thursday’s appointmentCall at 7:02 am · 1 min 48 s · before opening

Answered from your approved answers

Parking and the side entrance

What to bring to an appointment

Message for receptionPlease call back before 10 am on the mobile she called from. No clinical details were taken.

Done by Ana, 8:41 am. On the record.

The phone line answers what you have written answers for and takes a message for everything else.

Sample data. The practice and the people are made up.

What we connect, and what stays where it is

The admin systems below are on the SpeedOz integrations list today. Practice management and clinical systems are not, and health records stay in them.

Microsoft 365ReadyOutlook mail and calendar, Teams, SharePoint, OneDrive and Word for the whole business.Microsoft lists Australia as a local data region. Which services that covers for your business is not confirmed.Each person signs in

Google WorkspaceReadyGmail, Calendar, Drive, Docs, Sheets and Chat for the whole business.Google’s data regions are the US and EU only, not Australia.Each person signs in

ElevenLabs TelephonyReadyElevenLabs voice agents, conversations and calling tools for phone lines.One shared sign-in for the business

DeputyConnected during setupStaff scheduling, rosters, clock on and off, timesheets and leave.Each person signs in

TandaConnected during setupRostering, timesheets, award interpretation, leave and payroll export for shift-based teams.Australian-built, based in Brisbane.Each person signs in

Employment HeroConnected during setupHR platform: employee records, onboarding, leave, rostering, timesheets, certifications and policies. Pay runs are in Employment Hero Payroll, a separate product.One sign-in for the business

XeroReadyCloud accounting: invoices, bills, bank reconciliation, payroll and financial reports.Each person signs in, or one connection shared with a team

MYOB BusinessConnected during setupAccounting, invoicing, payroll and BAS for Australian and NZ small and mid-sized businesses.Australian-built. Australian data hosting not stated.Each person signs in

Stays with your practice

Patient records and clinical notesNo practice management or clinical system is on the integrations list, so the AI has nothing to reach them through.

Your booking and practice management systemNot on the integrations list today. If you want the AI to reach it, we check what it allows in a workshop with a fixed price first, then you decide.

Clinical advice, triage and care decisionsWith qualified practitioners. The phone line passes anything clinical to a person, and we recommend it tells anyone describing an emergency to call 000.

Consent and accessIntake work depends on the right consent and access controls, agreed in writing before anything connects.

See the full integrations list

How control works

A named person decides, and every request is recorded.

A named approver for each teamUsually the practice manager. They decide what each team’s AI apps can reach, system by system, and review the list every ninety days.

Ask first on anything that changes dataA reply leaving the practice, a published roster or a reminder to staff waits for that person, who can approve it from their phone.

Risky actions start OffDeleting records, exporting everything, changing permissions and reading payslips are refused. Only the owner can turn one on, and that is recorded too.

Everything is on the recordEvery request is recorded, refusals included, on a record nobody can edit. It names who approved each change and when.

How approvals work The security view

One approval, as it is recordedAn example of the shape, not a real record

What was askedSend a reply from the admin inbox

LevelAsk first

Who askedThe person signed in to the AI app

Who decidedThe practice manager, as the named approver

WhenThe time of the request and of the decision

Where it is keptOn a record nobody can edit

No accessThe team cannot reach it at all.Read onlyLook things up, nothing changes.Read and writeChanges that are safe to run alone.Ask firstHeld until a named person approves.

Start with one administrative bottleneck

Six weeks, one process, one team, AUD $5,000.

A paid pilot with a fixed shape: one admin process, one team and a go or no-go at the end. Before the scope is set, we agree the information involved, who can access it and the checks your staff make.

Week 1

Map the admin and the AI apps

Where the admin piles up, which AI apps your people already use, and the one bottleneck the pilot will take on.

You holdA written map of AI use in your practice

Weeks 2 and 3

Connect Microsoft 365 or Google Workspace and one admin system

For one team, with each sign-in agreed. Google Workspace’s connector is a developer preview: Gmail can draft but not send.

You holdOne team working from real work

Weeks 4 and 5

Ask first on anything that changes data

Drafts run on their own. Changes wait, and approvals come from the practice manager’s phone.

You holdA record of what ran, waited and was refused

Week 6

Review, then go or no-go

We read back what happened with the people who used it, and you decide.

You holdThe controls summary

Six-week pilotAUD $5,000One process, one team. Credited in full against setup if you continue.

EvaluationFreeIf you would rather start without a pilot. A person replies within one business day.

SetupFrom AUD $5,000A fixed scope, quoted in writing before any work starts.

Running itFrom AUD $900 a monthFor the agreed scope and the whole organisation, not per seat.

How we work

What you get from the pilot

One admin bottleneck handled for one team, on real work

Ask first on every send and every change, approved from a phone

A read-back of what ran, what waited and what was refused

A one-page AI controls summary for your board and insurer

What you keep, either way

Health records in your own systems. The pilot never reaches them

The record of every request, refusals included

The controls summary, whether you continue or not

A clean exit: if you stop, connections switch off and sign-ins are revoked

Questions

What practice managers ask first.

Anything else, ask in the evaluation. A person answers within one business day.

No. Health records stay in your practice’s own systems. No practice management or clinical system is on our integrations list, so nothing reaches one unless you decide it should, after a scoping workshop, with what the AI may read agreed in writing before anything connects.

Under the Australian Privacy Act. SpeedOz is hosted in Australia by default, with other regions on request, confirmed in writing in the scope. Where a connected system holds data elsewhere, the integrations list says so: Google Workspace, for example, lists US and EU data regions only.

For administrative details, yes: a missing phone number, an unsigned consent form, no referral letter attached. Claude flags what is missing and drafts the request for your team to send. It doesn’t read clinical notes, and the consent and access controls are agreed first.

No. It answers the questions you have written answers for, such as opening hours and what to bring, and passes everything else to reception. You decide what it says, and we recommend it tells anyone describing an emergency to call 000.

We don’t claim any. We align our controls with ISO/IEC 42001, the standard for managing AI systems. We are not certified. The security pack sets out how SpeedOz controls access, approvals and records, and we will go through what your practice needs to see.

Setup starts from AUD $5,000 for a fixed scope, quoted in writing before any work starts, and running it starts from AUD $900 a month for the whole organisation, not per seat. If you would rather not start with a pilot, the evaluation is free.

Where to go next

AI conciergesA phone or website assistant that answers from your approved information and hands over to reception.Read more

Staying in controlHow named approvers, Ask first and the record work day to day.Read more

Business process automationMap repetitive handovers, internal requests and follow-ups, then automate the ones that pay.Read more

Other industries:Trades and field services Construction Government Fitness

Bring one inbox, one roster or one phone question.

Bring an example of a repetitive task and the systems your practice uses. A person reads it and replies within one business day, and we will tell you whether a pilot fits.

Request an evaluation